Cancellation Policy

Silkenmore has a friendly Cancellation, Return and Exchange policy to ensure your online purchase is free of stress. We offer "100% Buyer Protection Program" for our valued customers. We are always with you, before and after your purchase. We ensure that our Cancellation, Return and Exchange policies do not bring any ugly surprises to you post your purchase.

Cancellation Policy


1. What is Cancellation policy?

Cancellation of item(s) in an order happens immediately if the order hasn't been shipped yet by us on App/Website/M-site. If your order has been shipped, it cannot be cancelled till the courier / shipment is delivered and then after you must choose to return / exchange your shipment. This includes items purchased on sale also. Any amount paid will be credited into the same payment mode using which the payment was made.


2. How do I cancel my order?

Tap on “My Orders” section under the main menu of your App/Website/M-site and then select the item or order you want to cancel.


3. I just cancelled my order. When will I receive my refund?

Once the order is cancelled immediately before the order is shipped, we will initiate the refund. Any amount paid will be credited into the same payment mode using which the payment was made. This may take a time from 7 to 30 days depending upon the mode of payment chosen at the time of placing the order.


3. I just cancelled my order. When will I receive my refund?

Once the order is cancelled immediately before the order is shipped, we will initiate the refund. Any amount paid will be credited into the same payment mode using which the payment was made. This may take a time from 7 to 30 days depending upon the mode of payment chosen at the time of placing the order.


4. I see the 'Cancel' button, but I can't click on it. Why?

A greyed out and disabled 'Cancel' button can mean the item has been already shipped / delivered.


5. How should I cancel my order if it has been already shipped?

If your order has been shipped, it cannot be cancelled till the courier / shipment is delivered to you and then after you must choose to return / exchange your order.


6. Which type of order I can cancel?

You can cancel any order until it has not been shipped from our side on App/Website/M-site. This includes items purchased on sale also.